Reference

How We Protect Your Account & Handle Your Data

Your account is yours alone. We keep your deposit methods, personal information, and play history separate from any third party.

Data encryption on all transfersAccount verification for withdrawalsDirect support channels in your timezone
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sultanking slot How We Protect Your Account & Handle Your Data
LEGAL CONTACT PATHS

How to Reach Us About Account or Policy Questions

Team online

Live Chat

Open the chat bubble in the lobby to speak with our support team. Available during Indonesia business hours. They can clarify account terms, verify your identity before a withdrawal, or explain how your data is stored.

Email Support

Send a detailed question or account concern to [email protected]. Include your account email and the issue you are reporting. We respond within one business day with a full explanation or next steps.

Account Settings

Visit the Account → Legal & Data section in your profile to request a copy of your data, update your contact details, or review the terms you agreed to when you opened your account.

DATA & ACCOUNT SECURITY

How We Handle Your Information & Protect Your Withdrawal

Encryption in Transit

Every deposit, withdrawal and login is sent over a secure encrypted connection. DANA, OVO, GoPay and QRIS transactions are routed through their own security layers. Your payment details are never stored in plain text on our servers.

Verification Before Payout

Before we send any withdrawal to your DANA, OVO, GoPay or QRIS account, we verify the account holder matches your registration details. This step takes a few seconds and ensures your money goes to the right place.

Cookie & Tracking Consent

We use cookies to keep you logged in and to store your language and game preferences. You can clear cookies anytime in your browser settings. Marketing cookies are only set if you allow them in your account preferences.

Data Retention & Deletion

We keep your account history for five years after closure to comply with payment regulations. You can request deletion of personal data (name, address, phone) after that period by contacting [email protected].

Password & Two-Factor Security

Set a strong password when you register. We recommend enabling two-factor authentication (2FA) via email in Account Settings. This prevents unauthorized withdrawals even if someone knows your password.

Contact for Data Requests

To request a copy of all data we hold on you, email [email protected] with your account email and full name. We will provide a complete export within five business days.

Your Rights, Data Access & Account Changes

Yes. Email [email protected] with your account email, full name, and the date you registered. We will provide a complete export of your personal information, play history and payment records within five business days. This is your right under data protection law.

Your account remains open and your balance stays in your wallet. We do not close inactive accounts or expire balances. If you want to close your account permanently, contact [email protected]. Your funds will be returned to your registered payment method within two business days.

Only you (via your account login) and our compliance team (for fraud prevention and payment verification) can see your transaction history. We do not share it with third parties, advertisers or other players. Your balance and play patterns are private to your account.

Yes. Go to Account → Payment Methods or Account → Profile to update your registered DANA, OVO, GoPay, QRIS details or your contact email. Changes take effect immediately. Withdrawals will route to the updated payment method you select.

You can request closure anytime via [email protected]. Once closed, your account cannot be reused for 30 days (to prevent instant re-registration). After 30 days, you may open a new account with the same email. We retain your transaction record for five years for regulatory purposes.

Most withdrawals to DANA, OVO, GoPay and QRIS clear within one hour after verification. Bank transfers (if available in your region) typically arrive within one business day. We notify you by email the moment your withdrawal is processed and sent to your payment provider.

Yes. Click Forgot Password on the login page and we will send a reset link to your registered email address. Follow the link to create a new password. If you cannot access that email, contact [email protected] with proof of account ownership (recent deposit confirmation or ID verification) and we will help you regain access.

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